You can cancel an order until it has been processed at our end for shipping, as we process COD orders mostly through our Dealers, the shipment processing is done within 6 hours of placing an order. Please call us to confirm if the order is shipped or not if you want to cancel it for some reason. If the order is already processed at our end, please choose the return and moneyback option.
www.urbanbizzshopee.com Return and Moneyback Policy offers you the option to return items purchased on www.urbanbizzshopee.com within 15 days of the receipt. In case of returns, we will return the amount you paid for the products minus delivery charges or any other charge other than the product value. If you choose to exchange the item for reason of mismatch or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However an exchange is subject to availability of the item in our stock.
The following EXCEPTIONS and RULES apply to this Policy:
1) Product must be returned within 15 days from the day of delivery, please call customer care at + 91 9425950002.
2) In case you had purchased an item which had a free gift associated with it and you wish to return the item, please also return the free gift.
3) While shipping the product back, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
4) Once your return is received by us, we will initiate the moneyback process.This is subject to your return having met the requirements of this Policy.